Staff are available on the new date
VioParty will reschedule at no charge to the new date.
VioParty Service Policy
Clear terms help build trust. Here we set out our booking and payment rules and service commitments, so parents know what to expect and can enjoy the party with their child.
Last updated: August 2026
1. Deposit Policy
| Booking type | Deposit |
|---|---|
| Performance service - regular day | Not required |
| Performance service - public holiday | 20% of the total price |
| Decorations / decor | 20% of the total price |
- A deposit confirms your booking and reserves your chosen date.
- Pay the deposit by bank transfer. We provide the account details when confirming your booking.
- Pay the balance after the event, on site or by bank transfer.
- Public holidays and festivals include 30 April, 1 May, Children's Day on 1 June, Mid-Autumn Festival, Christmas, Lunar New Year and other national holidays.
2. Cancellations and Rescheduling
When this section applies: The following terms apply only when a customer has paid a deposit and asks to reschedule or cancel.
The deposit is not refundable.
If VioParty has to cancel because of circumstances beyond our control, such as extreme weather, natural disasters, disease outbreaks, a curfew or a government order to suspend events, VioParty will refund 100% of the deposit (if paid) and offer a 20% discount voucher for a future booking.
3. Service Areas
- Inner Ho Chi Minh City: Former inner-city districts - no travel surcharge.
- Outlying areas / nearby provinces: Bình Dương, Đồng Nai, Long An and similar areas - travel fees are disclosed in advance, usually VND 50,000-200,000 depending on distance.
- Across Vietnam: For other provinces, contact us for a separate quote, including any flights or other travel.
- Events can take place at homes, restaurants, schools, shopping centers, parks, stores and other venues.
4. Service Commitments
- Our team arrives on time, or 15-30 minutes early to prepare.
- Costumes are neat, appealing and appropriate for children's parties.
- Materials used, including balloons and tò he dough, are chosen with children's safety in mind.
- Team members do not smoke or use personal phones while working at the event.
- If the service does not meet what we agreed, please tell us during or after the party so we can address it fairly.
5. General Terms
- Prices may change during peak periods such as Lunar New Year or major holidays. We will tell you before confirming the booking.
- VioParty is not responsible for unusual or extreme weather conditions beyond our control.
- We may use event photos on Facebook or our website only with the customer's permission.
- If a dispute arises, we will first try to resolve it through direct discussion.
Any Questions?
Our team is here to help. Advice is free, and we aim to reply to messages within 15 minutes.
